Introduction
At GenoFit, we strive to provide comprehensive support to all our customers to ensure an exceptional experience and high-quality services. Our support policy includes procedures and steps to ensure your needs are met efficiently.
Communication Channels
Live Chat
The website provides live chat service to respond to your immediate inquiries.
Working Hours
Our support team is available to serve you from Sunday to Thursday from 9 AM to 6 PM.
Requests received outside working hours will be responded to on the next business day.
Support Services
General Inquiries
Providing information about services, packages, and how to use the product.
Technical Support
Assistance in resolving any technical issues you encounter while using the website or our services.
Order Tracking
Tracking the status of your orders, samples, and reports.
Complaints and Feedback
Receiving complaints and feedback to improve service quality.
Our Commitments
Quick Response
We commit to responding to all inquiries as quickly as possible.
Efficient Problem Solving
We strive to solve any problems customers face effectively and quickly.
Providing Accurate Information
Ensuring clear and correct information about services and products is provided.
Support Improvement Policy
- • We collect customer feedback to continuously improve support services.
- • We update support procedures based on customer needs and expectations.
For inquiries or assistance, do not hesitate to contact us through the available channels.